Privacy & Cookie Policy

Privacy Policy

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Maintaining the security of your data is a top priority at Adventure North Wales, and we are fully committed to respecting your privacy rights. We will aim to handle your data legally and fairly at all times. Adventure North Wales is also dedicated to being transparent about how we use data and also what data we collect about you.

This policy, which applies whether you use your mobile device or go on-line, provides you with information about:

Topics covered:

  • Personal data we collect
  • How we use personal data
  • Reasons we share personal data
  • Marketing
  • Your rights
  • Notice to end users
  • Cookies
  • Disclosures
  • External advertising
  • Security of your personal information
  • Policy amendments
  • Updating information
  • How to contact us
  • Credit


Personal Data we collect


Adventure North Wales may collect the following information about you:

- your name, age/date of birth and gender
- your contact details: postal address including billing and delivery addresses

- telephone numbers (including mobile numbers) and e-mail address
- purchases and orders made by you
- your on-line browsing activities on our websites
- when you make a purchase or place an order with us, your payment card details
- your communication and marketing preferences
- your interests, preferences, feedback and survey responses
- your location
- your correspondence and communications with Adventure North Wales
- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).


Our website is not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, like when you send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

How we use personal data


  • Adventure North Wales uses your personal data:
  • enable your use of the services available on the website
  • to make a tailored website available to you
  • send you goods purchased via the website
  • to verify your identity
  • keep the website secure and prevent fraud.
  • send you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email (you can inform us at any time if you no longer require marketing communications)
  • send statements and invoices to you, and collect payments from you
  • for market research purposes - to better understand your needs
  • to enable Adventure North Wales to manage customer service interactions with you
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

We may also use your information to:

  • send you email notifications which you have specifically requested
  • deal with enquiries and complaints made by or about you relating to the website.
  • verify compliance with the terms and conditions governing the use of the website.
  • used anonymously to analyse to improve our customer experience
  • customise your experience by showing you items related to previous orders

We will not provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services providers, WorldPay. You can review the WorldPay privacy policy at We will share information with these payment providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Reasons we share personal data


Adventure North Wales collects and uses customers’ personal data because is it necessary for:

  • the pursuit of our legitimate interests (as set out below)
  • the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer
  • complying with our legal obligations.
  • the normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Adventure North Wales, including:-
  • selling and supplying goods and services to our customers
  • protecting customers, employees and other individuals and maintaining their safety, health and welfare
  • promoting, marketing and advertising our products and services
  • sending promotional communications which are relevant and tailored to individual customers
  • understanding our customers’ behaviour, activities, preferences, and needs
  • improving existing products and services and developing new products and services
  • complying with our legal and regulatory obligations
  • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies
  • handling customer contacts, queries, complaints or disputes
  • managing insurance claims by customers
  • protecting Adventure North Wales, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to 2HandsFree
  • effectively handling any legal claims or regulatory enforcement actions taken against Adventure North Wales; and
  • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.


Newsletter & Marketing


We will send you marketing messages via email if you have agreed for us to do so. To stop receiving these messages you can click the unsubscribe link in the email or contact our customer services.

Your rights


We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. How you can access or control your personal data will depend on which products you use.

You can always choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from Adventure North Wales.

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • The payment of a fee currently fixed at £10.
  • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. You also have the following rights:

  • the right to ask for a copy of personal data that we hold about you (the right of access);
  • the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
  • the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
  • the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
  • the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).
  • If you wish to exercise any of the above rights, please contact us using the contact details set out below.


Notice to End Users


Your use of Adventure North Wales services products may be subject to your organisation's policies, if any.

When you use social features of such products, other users in your network may see some of your activity. Adventure North Wales is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.



Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
Cookies are small files placed on your computer by websites you have visited. They are normally used to make websites work but can also be used to collect data.



We may disclose your personal information to any of our employees, in so far as reasonably necessary for the purposes set out in this privacy policy.
In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Except as provided in this Privacy Policy, we will not provide your information to third parties.

External Advertising


We sometimes use anonymous information collected during your visit to serve you relevant advertisements on external websites (referred to as “Remarketing” or “Retargeting” using Cookies.

What does this mean?


The result of this is that you may see products or our adverts displayed on external websites. If you would prefer not to see these adverts, you can opt out of Google advertising cookies at any time by visiting

Security of your personal information


We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall-protected) servers. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments


We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. This policy was last updated in August 2020.

Updating information


Please let us know if the personal information which we hold about you needs to be corrected or updated.



All website design, text, graphics, the selection and arrangement thereof are owned by the company running this site, except where provided under the General Public License ( ALL RIGHTS RESERVED.


All trademarks of are the property of their respective owners and may be registered in certain parts of the world

How to contact us


Please contact us if you have any questions about our privacy policy or information we hold about you: by email to or by writing to:

Adventure North Wales
Aztec House
137a Molesey Avenue
West Molesey

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